When it comes to buying material handling equipment, customers need to know that they will be supported long after their purchase has finished and they’ve begun to use their equipment on a daily basis. While that might sound pretty basic, and it certainly should be, the truth is that many distributors of material handling equipment simply behave as if the main goal, and indeed the only goal, is simply to close the sale and move on. Their support options are limited and nonexistent, and customers find themselves stuck without clear answers to their most pressing questions.
At Douglas Equipment, We Specialize in Customer Relationships
Thankfully for consumers, Douglas Equipment is not the typical material handling equipment distributor. Instead of leaving our customers behind after their sale is closed, we actually build long-lasting relationships with our customers so that they feel comfortable coming to us for a wide range of support questions, warranty matters, and other issues that might otherwise confuse them and lead to real issues on the job.
This approach has made us the top equipment supplier in Florida, largely because customers value a company that values their needs and concerns. We make it clear to our customers that no matter the nature or size of the sale, our support options are always available.
A Variety of Ways to Get in Touch with Our Professional Team
Our website serves as the digital gateway to Douglas Equipment products and services, but customers should know that we’re available throughout the day via our toll-free number and the simple contact form located on our website. We can also be reached in person at our location in Miami, giving customers yet another way to put our support and product knowledge to the test.
The key difference when choosing Douglas Equipment over competing options is that we make ourselves available. Whether it’s in person, via phone, or online, customers can ask us virtually any question and rest assured that we’ll quickly provide answers to problems with assembly, warranties, operation, and more.
The Douglas Equipment Difference: Driven By Decades of Experience in the Industry
The driving force behind our strong customer support and assistance operation is our long time in the industry. While many of our competitors are new to the game and not quite sure how to handle their customers, we’ve been building relationships and offering support for several decades. We know our products better than virtually any other company in the area, and that means we’re able to offer quicker support and better answers to our customers when they require our assistance.
Because we combine the right amount of experience with a quick approach to customer assistance, we encourage commercial customers, industrial business owners, and numerous others, to get in touch with us today and see how our reputation can change the buying process for good. With decades of experience, and the longest line of products in all of Florida, Douglas Equipment is the right combination of experience and convenience for a wide range of professionals.